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    Frequently Asked Questions

    Offices and factories have shut down. Hospitals are scrambling for equipment and beds. With many people required to stay at home, people working in grocery stores and retail shops are now essential workers.

    The crisis has injected uncertainty into what used to be mundane tasks for many people: Is that doorknob safe to touch? Can I go to the gym or do my laundry? Can I hug my grandparents?

    We know you have questions about staying healthy, about what to do if you’ve lost your job, what has happened to your retirement investments and which businesses are still open and why.

    Below are some of the most common questions and answers on health, life, politics, travel & money.

    Health

    If a family member gets sick?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Is it different from the flu?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Should I wear a mask?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Is there a vaccine yet?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    How do I get tested?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    What if I feel sick?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Life

    Should I go to the supermarket?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Should I get on the subway?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Can I go to the park?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    What can I tell my kids?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Do I stock up on groceries?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    I’m stuck inside. Help?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Travel

    What about travel insurance?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Can I still travel?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    What about my summer vacation?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    I can’t get my airline on the phone.

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    My flight got cancelled, refund?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    My plans got derailed. What do I do?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Politics

    How is this going to affect the 2020 election?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    I’ve seen movies about quarantines. Can they do that?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Has anyone in the government gotten sick?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Is there a country that’s really handled this well?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Why is every country responding so differently?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Money

    What should I do with my 401(k)?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Should I refinance my mortgage?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Will I be paid if I’m told to stay home?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    My taxes are due in April. What do I do?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Should I be putting my money in a mattress?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Help me understand the economic fallout.

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Staying In

    Can I get my pet sick?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Can I still get mail?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Can I have friends over?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    How can I exercise if I’m cooped up all day?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    Is it ethical to order delivery in a pandemic?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...

    What does ‘stay at home’ mean?

    With more states across America ordering millions to stay home, and Britain joining the rest of Europe in shuttering nonessential businesses and placing its...
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